This Privacy Policy explains how Rubbish Clearance Croydon collects, uses, stores and protects your personal data when you use our rubbish clearance and related services. It applies to all Rubbish Clearance Croydon customers and prospective customers in the Croydon area, including anyone who contacts us by telephone, email or other communication channels in connection with our services.
Rubbish Clearance Croydon provides waste and rubbish removal services to residential and commercial customers in the Croydon area. For the purposes of the UK General Data Protection Regulation and the Data Protection Act 2018, Rubbish Clearance Croydon is the data controller for the personal data described in this Privacy Policy.
This Privacy Policy covers personal data we collect directly from you, data we generate in the course of providing our services, and certain data we may receive from third parties in connection with your booking or enquiry. It applies whether you interact with us by phone, email, through online forms, or in person.
We collect and process the following categories of personal data in order to provide our services to you in the Croydon area:
Contact and identity details, such as your full name, telephone number, mobile number, email address and any other contact details you choose to provide when you make an enquiry or booking.
Service and address information, including your service address, billing address if different, property access information you provide to enable our crew to carry out the clearance, and details of the type and volume of waste to be collected.
Booking and transaction information, such as dates and times of bookings, job reference numbers, quotes provided, invoices issued, amounts paid, payment method and payment status. We do not store full card details; these are processed securely by our payment processor.
Communication records, including emails, text messages, call details and any notes relating to your enquiries, bookings, feedback, complaints or other contacts with us.
Operational and vehicle records, which may include crew job sheets, photographs taken by our team to evidence clearance work where necessary, and records kept for health and safety, environmental and regulatory compliance.
Website and technical data, where applicable, such as basic technical information about how you interact with our website, including device type, browser type and general usage data. Any cookies or tracking technologies that we use will only be deployed where lawful and proportionate, and in line with applicable cookie and privacy rules.
We only process your personal data where we have a lawful basis under data protection laws. Depending on the specific activity, we rely on the following lawful bases:
Contract: We process your personal data where it is necessary to enter into and perform a contract with you for rubbish clearance and related services. This includes processing data to provide quotes, confirm bookings, carry out collections, issue invoices and manage payments.
Legal obligation: We process certain information to comply with legal and regulatory requirements, such as environmental regulations, waste transfer records, tax and accounting rules, and health and safety obligations.
Legitimate interests: We process data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This may include managing and improving our services, responding to enquiries, handling complaints, maintaining accurate business records, ensuring the security of our operations, and preventing or detecting fraud or misuse of our services.
Consent: In limited circumstances we may rely on your consent, for example to send you certain types of marketing communications by electronic means or to use optional cookies. Where we rely on consent, you can withdraw it at any time using the contact details set out in this Privacy Policy.
We use the personal data described above for the following purposes related to our rubbish clearance services in Croydon:
To respond to your enquiries, provide information about our services and issue quotes.
To set up and manage your bookings, schedule collections and communicate with you about your appointments.
To attend your property, carry out rubbish clearance and related services, and record what work has been completed.
To issue invoices, process payments through our chosen payment processors and maintain accurate financial records.
To manage customer relationships, handle complaints and resolve service issues.
To meet our legal and regulatory obligations in relation to waste handling, environmental protection, health and safety, tax and accounting.
To monitor and improve our services, train staff, and maintain operational efficiency and security.
To send you service related communications that are necessary for the performance of our contract with you, such as booking confirmations, reminders or updates about your collection.
Where lawful and appropriate, to inform you of similar services or offers that may be relevant to you, subject to your marketing preferences and rights.
We may share your personal data with selected third parties who act as data processors on our behalf, or as independent data controllers where necessary. These recipients include:
Payment processors and banking providers who process payments and handle card transactions securely on our behalf.
IT and communications service providers who supply systems, hosting, email, telephony and data storage services that we use to run our business and manage your information.
Professional advisers such as accountants or legal advisers, where this is necessary for compliance, financial reporting or to protect our legal rights.
Regulators, government bodies or law enforcement authorities where we are required to disclose personal data in order to meet legal or regulatory obligations, to respond to lawful requests, or to protect our rights, property, staff or customers.
Waste management partners or authorised subcontractors, where required in order to complete elements of the service or comply with environmental regulations, and only to the extent necessary for them to perform their tasks.
Whenever we use data processors, we ensure that appropriate written contracts and safeguards are in place, requiring them to process your personal data only on our instructions, to keep it secure, and to comply with applicable data protection laws.
Where any of our service providers or systems store or access personal data from outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place. These safeguards may include adequacy regulations, standard contractual clauses or other legally recognised mechanisms designed to protect your data to a standard essentially equivalent to UK data protection law.
We retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including satisfying any legal, accounting or reporting requirements.
In general, contact, booking and billing information is kept for the duration of your relationship with us and for a period thereafter to comply with tax, accounting and legal obligations, and to resolve any disputes. This period will usually be up to six years from the end of the relevant financial year, unless a longer retention period is legally required or justified.
Operational records such as job sheets, photographs and waste transfer information may be retained for as long as is required under environmental and health and safety regulations or guidance.
Where data is no longer needed, we will delete it or anonymise it so that it can no longer be linked to you. We take steps to store your personal data securely, using appropriate organisational and technical measures to protect it from unauthorised access, accidental loss, destruction or damage.
Under data protection law, you have a number of rights in relation to your personal data held by Rubbish Clearance Croydon. These rights apply to all our customers and prospective customers in the Croydon area, subject to certain legal limitations and exemptions.
Right of access: You can request confirmation of whether we process your personal data and obtain a copy of the data we hold about you, along with information about how we use it.
Right to rectification: You can ask us to correct or complete personal data that is inaccurate or incomplete.
Right to erasure: In certain circumstances, you can request that we delete your personal data. This right is not absolute and does not apply where we must retain data to comply with legal obligations or for the establishment, exercise or defence of legal claims.
Right to restriction of processing: You can ask us to restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection you have raised.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims. You can also object at any time to the use of your data for direct marketing.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request a copy of your personal data in a structured, commonly used and machine readable format and ask us to transfer it to another organisation where technically feasible.
Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.
To exercise any of these rights, or if you have questions about how we handle your data, you can contact us using the details provided on our website or any communication you have received from us. We may need to verify your identity before responding to your request.
If you are unhappy with how we handle your personal data, please contact us in the first instance so that we can try to resolve your concerns. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data processing practices. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data as a customer of Rubbish Clearance Croydon in the Croydon area.
Privacy Policy for Rubbish Clearance Croydon explaining how personal data is collected, used, stored and protected for customers in the Croydon area, in line with GDPR.
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