These Terms and Conditions set out the basis on which Rubbish Clearance Croydon provides rubbish clearance, waste removal, and related services to domestic and commercial customers. By booking or using our services, you agree to be bound by these terms. Please read them carefully before making a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Company, we, us or our means Rubbish Clearance Croydon, the service provider.
Customer, you or your means the person, business, or organisation requesting or receiving our services.
Services means any rubbish clearance, waste collection, waste removal, loading, transport, or related services provided by us.
Booking means any arrangement confirmed by us for the provision of services, whether made by telephone, email, online form, or in person.
Waste means any items, materials, or substances presented to us for collection, transport, or disposal, including household rubbish, commercial waste, garden waste, construction and demolition waste, and bulky items.
Hazardous Waste means waste classified as hazardous or special waste under applicable UK law and regulations, including chemicals, solvents, asbestos, clinical waste, batteries, and certain electrical items.
We provide rubbish clearance and waste collection services to domestic and commercial customers, including but not limited to removal of household waste, office waste, garden waste, bulky items, and certain types of construction waste, subject to these terms and to applicable waste regulations.
The exact nature and scope of the services will be agreed at the time of booking or during the site assessment. We reserve the right to refuse to collect any items that we reasonably believe to be unsafe, illegal, hazardous, or beyond the agreed scope of the booking.
You may request a booking by telephone, email, or through our online contact or enquiry methods. When requesting a booking, you must provide accurate and complete information about:
1. The type and approximate volume of waste to be collected.
2. The location and access conditions for the collection site.
3. Any time constraints, parking restrictions, or other relevant details.
We may provide an estimated price based on the information you give us. This estimate may be subject to change following an on-site assessment by our team.
Your booking is not confirmed until we acknowledge and accept it, and, where applicable, until any required deposit or prepayment has been received. We reserve the right to decline or cancel a booking at our discretion, for example where we are unable to access the site safely or where the waste falls outside our permitted activities.
Upon arrival, our team will assess the waste, access, parking, and any other relevant conditions. If the actual volume or type of waste differs significantly from the description provided at the time of booking, or if access is more difficult than stated, we may adjust the price accordingly.
If the revised price is higher than the initial estimate, we will explain the reason for the change and request your approval before proceeding. If you do not agree to the revised price, we will not be obliged to carry out the services, and a call-out or cancellation charge may apply to cover our costs.
You are responsible for ensuring suitable access to the collection point at the agreed time. This includes providing accurate directions, granting necessary permissions to enter private property, and ensuring that any gates, doors, or communal areas can be used safely by our team.
You must ensure there is adequate and legal parking space for our vehicle close to the collection point. Any parking charges or permits required for our vehicle must either be arranged in advance by you or will be added to your final invoice.
You are responsible for ensuring that the waste to be collected is clearly indicated and separated where necessary. We will not be liable for removing items in error if they have been left in close proximity to other waste and are not clearly marked as not to be removed.
We collect a wide range of household, commercial, and bulky waste, subject to United Kingdom waste management regulations. However, we do not routinely collect hazardous waste unless expressly agreed in advance and subject to additional conditions and charges.
Prohibited items may include, but are not limited to, asbestos, clinical or medical waste, certain chemicals and solvents, flammable or explosive materials, gas bottles and pressurised containers, and some categories of electrical and electronic equipment. We reserve the right to refuse any waste we reasonably believe to be hazardous, illegal, or unsafe to handle or transport.
If you present prohibited or misdescribed waste for collection, we may cancel or suspend the services, apply additional charges for any handling or segregation already carried out, and recover from you any costs or penalties we incur as a result.
Our prices are based on factors such as the volume and weight of waste, the type of waste, the time required for loading, access conditions, and any additional services requested, such as sweeping up after clearance or dismantling bulky items.
Unless otherwise stated, our prices are quoted in pounds sterling and may be inclusive or exclusive of VAT, depending on our current tax status. Any applicable VAT will be clearly stated at the time of booking or on the invoice.
Payment is due on completion of the services, unless otherwise agreed in writing in advance. We accept typical consumer and business payment methods, such as cash, bank transfer, or card payment, subject to availability. For commercial customers, we may offer account terms at our discretion, in which case payment must be made in accordance with the agreed credit terms shown on the invoice.
We reserve the right to require a deposit or full prepayment for certain bookings, including large clearances, out-of-hours work, or where there is a history of late payment. If payment is not made when due, we may charge interest, late payment fees, and reasonable costs of recovery in accordance with applicable law.
If you wish to cancel or reschedule a booking, you must notify us as soon as possible by telephone or email. The following will generally apply, unless different terms are agreed in writing:
1. Cancellations or rescheduling with more than 24 hours notice before the agreed arrival window will usually be free of charge.
2. Cancellations with less than 24 hours notice, or failure to provide access when our team arrives, may incur a cancellation or call-out charge to cover our costs.
3. If we arrive on site and are unable to complete the work due to reasons beyond our control, such as lack of access, no parking, unsafe conditions, or the presence of prohibited waste, we may charge a reasonable fee for time and travel.
We will use reasonable efforts to attend your property or premises at the agreed time. However, arrival times are approximate and may be affected by traffic, weather, or operational factors. Where we need to cancel or reschedule due to circumstances beyond our reasonable control, we will notify you as soon as possible and will not be liable for any indirect or consequential loss.
You agree to cooperate with our team to ensure that the services can be carried out safely and efficiently. This includes following any reasonable instructions given by our staff and keeping children, pets, and other persons away from the working area while the clearance is in progress.
We reserve the right to stop work or refuse to proceed if we consider that health and safety is at risk, for example due to unsafe structures, aggressive behaviour, or the presence of hazardous materials. In such cases, we may apply charges for the time spent on site and for any work already undertaken.
We operate in accordance with relevant United Kingdom waste management legislation, including requirements relating to waste carriers, transfer notes, and duty of care. We will transport waste only to appropriately licensed or permitted facilities for recovery, recycling, or disposal.
By presenting waste to us for collection, you confirm that you are the owner of the waste or have the owner’s authority to arrange its removal, and that, to the best of your knowledge, the waste has been accurately described and does not contain prohibited hazardous materials.
Once collected, the waste becomes our responsibility and we will handle, transport, and dispose of it in accordance with applicable laws and regulations. We strive to maximise recycling and diversion from landfill where reasonably practicable, but we do not guarantee any particular recycling rate or outcome.
We will exercise reasonable care and skill in providing the services. However, you are responsible for protecting floors, walls, driveways, and other surfaces where there is a risk of damage from the movement or loading of heavy items or from vehicle access.
We will not be liable for:
1. Normal wear and tear or superficial marks caused by the reasonable movement of waste or bulky items.
2. Damage to items or property that were already defective, fragile, or poorly installed.
3. Any loss or damage arising from inaccurate information provided by you about the nature or volume of the waste, or about access conditions.
Our total liability to you for any loss or damage arising out of or in connection with the services, whether in contract, tort, or otherwise, shall be limited to the amount actually paid by you for the services that gave rise to the claim, except where such limitation is not permitted by law.
Nothing in these terms shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
If you are dissatisfied with any aspect of our services, you should contact us as soon as reasonably possible, providing details of the issue and any evidence such as photographs. We will investigate your complaint and aim to respond within a reasonable time.
Where we find that we have failed to perform the services with reasonable care and skill, we may, at our discretion, offer a partial refund, a price reduction, or a return visit to rectify the problem, depending on the circumstances and subject to applicable consumer rights.
We will collect and use personal information such as your name, contact details, address, and payment information only to the extent necessary to manage your booking, deliver the services, process payments, and handle any queries or complaints.
We will store your data securely and will not sell your personal information to third parties. We may share necessary information with our staff, contractors, payment processors, and insurers, strictly for the purposes of providing our services and meeting our legal obligations.
We may update or amend these Terms and Conditions from time to time to reflect changes in the law, industry practice, or our business operations. The version in force at the time of your booking will apply to that booking, unless any change is required by law or you agree to the updated terms in writing.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms or their subject matter, whether contractual or non-contractual.
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed to be modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between you and us in relation to the services. You acknowledge that you have not relied on any statement, promise, or representation that is not set out in these documents.
By booking or using the services of Rubbish Clearance Croydon, you confirm that you have read, understood, and agree to these Terms and Conditions.
Read the service terms and conditions for Rubbish Clearance Croydon, including booking, payments, cancellations, liability, waste regulations and governing law in the UK.
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